Texting in Jackrabbit
Text Messaging Guidelines
Text Message Fees
Your Text from Number
Plivo (www.Plivo.com) is a cloud-based API Platform for SMS (texting) that integrates seamlessly with Jackrabbit. Once you’ve created a Plivo account and added your credit card details you’ll be able to text customers from within Jackrabbit. See Texting Setup for instructions on getting setup with Plivo.
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Text Message Guidelines
Jackrabbit text messaging is intended to facilitate urgent and timely communication between your organization and customers. It is not intended as a general marketing tool. Texting has very strict regulations on use governed by the FCC, CTIA, and MMA.
Jackrabbit does not charge for the ability to send text messages, however, Plivo charges a fee of .02 cents* US per text sent (outbound SMS). You’ll purchase a credit amount with Plivo that will decrease as texts are sent. If you choose, you can set your Plivo account to automatically increase your credit balance when it is low by setting up Auto Recharge from your Plivo Dashboard.
*The cost per text is .02 cents US in the United States and Canada but may vary in other countries - contact Plivo for international availability and rates.
The number your texts are received from is assigned by Plivo, however, you can buy a different number (for example, a number with your local area code). After you’ve created a Plivo account, click the Numbers tab. Click Buy Number and use the Search Criteria to find possible numbers for purchase. Note: If a family replies to your number via text you will receive that reply in email format to the address you've listed in Families > Email/Text Families > Reply Email Address. Your text from number is NOT able to receive incoming calls.
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Page Last Updated: 3/2/2016 3:00 PM